How to Fix Roku App Not Working on iOS?

In this digital age, streaming our favorite shows and movies has become second nature, and the Roku app has been a loyal companion on our iPhones and iPads. However, glitches and hiccups can sometimes throw a wrench in our entertainment plans. Whether it’s the app freezing at the most dramatic moment or refusing to launch altogether, these issues can leave us scratching our heads.

In this article, we’ll dive into a treasure trove of troubleshooting tips to have your Roku app behaving like a well-behaved streaming buddy again. 

What Is the Roku App, and Why Is It Important for iOS Users?

The Roku app is like a handy tool created by Roku, Inc. It’s beneficial for folks using iPhones or iPads with Roku streaming devices or smart TVs. This app lets you control your Roku stuff using your phone or tablet. You know, like changing shows, playing movies, and making things louder or quieter – all with taps on your device.

One neat thing is that the app gives you a keyboard on your screen. So, typing stuff like the name of a show or your account details becomes much more accessible. Plus, it helps you find cool shows, movies, and channels from different streaming services. You can even talk to it and ask for things using your voice, making searching snappy.

If you want to watch things quietly, the app lets you listen with headphones connected to your phone. Also, when you first set up your Roku device, the app can help you get it connected to Wi-Fi. And if your Roku remote decides to hide, the app can help you find it by making it beep. 

Common Issues That Users Encounter When the Roku App Not Working on iOS

When the Roku app doesn’t work on iOS, there can be several common issues that users might encounter. Here are some of them:

Connection Problems:

Network Connection: If your iOS device is not connected to the same Wi-Fi network as your Roku device, the app won’t work. Ensure both devices are on the same network.

Weak Signal: Weak Wi-Fi signals can lead to slow or interrupted communication between the app and the Roku device.

App Crashes or Freezes:

Outdated App: An outdated version of the Roku app can lead to crashes or freezes. Make sure you have the latest version installed from the App Store.

Software Bugs: Like any app, the Roku app might have bugs that can cause crashes or freezing. Check for updates that address these issues.

Account and Authentication Issues:

Incorrect Login Credentials: Make sure you input the proper Roku account information. If you’ve forgotten your password, you should reset it.

Two-Factor Authentication: Make sure to enter the correct verification code if your Roku account has two-factor authentication activated.

Compatibility Problems:

iOS Version: The Roku app might not be compatible with older versions of iOS. Verify that the iOS version being used on your device is supported.

Device Model: Some features might not work properly on older iOS devices due to hardware limitations.

Roku Device Issues:

Software Update: Ensure your Roku device is running the latest firmware version. Some app-related issues can be resolved with a software update.

Restart Roku: Try restarting your Roku device to refresh its software and connections.

App Permissions:

Location and Permissions: Some features of the Roku app require location or other permissions. Make sure the app has the necessary licenses.

Network Firewall or Restrictions:

Firewall Settings: Network firewalls or restrictions on your router could prevent the app from connecting to the Roku device. Check your router settings and ensure there are no restrictions in place.

Server Outages:

Roku Server Issues: Sometimes, the problem might be on someone else’s end. Roku’s servers might be experiencing issues, causing the app not to work as expected.

Device Storage and Performance:

Low Storage: If your iOS device is low on storage, the app might not function properly. Free up some space if needed.

Performance Issues: If your device runs slow or has other performance issues, it could impact the app’s functionality.


Corrupted Installation: If none of the suggestions above work, consider removing the program from your device and reinstalling it from the program Store.

roku app not working

How to Fix Roku App Not Working on iOS?

If you’re experiencing issues with the Roku app not working on your iOS device, there are several steps you can take to troubleshoot and resolve the problem. Here’s a step-by-step guide to help you fix the issue:

Check for App Updates:

Ensure you have the latest version of the Roku app installed on your iOS device. Open the App Store, go to the “Updates” tab, and check if there’s an update available for the Roku app. If an update is available, install it and see if the issue persists.

Restart the Roku App:

Sometimes, app glitches can be resolved by simply restarting the app. On iPhones without a home button, use the slide-up gesture to open the app switcher; to close the Roku app preview, swipe up. This will close the Roku app on your iOS device. On devices with Face ID, you may also slide up from the bottom of the screen and hold for a brief period to activate the app switcher.

Restart Your iOS Device:

A simple device restart can also help resolve minor glitches. Turn off your iOS device and then turn it back on. After the device restarts, relaunch the Roku app and see if it’s working properly.

Check Your Network Connection:

A robust Wi-Fi network must be active to connect your iOS device. Sometimes, a weak or unstable network connection can cause issues with app functionality. Try connecting to a different Wi-Fi network.

Update Your iOS Device:

Make sure that your iOS device is running the latest version of iOS. Bug fixes and enhancements that can assist in solving app-related problems are frequently included in software updates. Go to “Settings” > “General” > “Software Update” to check for and install any available updates.

Reinstall the Roku App:

If the issue persists, uninstall and reinstall the Roku app from your iOS device. To uninstall the app, press and hold the icon until the icon jiggles, then tap the “X” on the Roku app’s icon and confirm the deletion. Afterward, visit the App Store, search for the Roku app, and install it again.

Check Roku Device Connection:

Ensure that your iOS and Roku streaming devices use the same Wi-Fi network. If the Roku device is not connected to the network, it might cause app functionality issues.

Contact Roku Support:

If these steps do not resolve the issue, contact Roku’s official support for assistance. They can provide specific troubleshooting steps or information related to any ongoing problems with the Roku app.


Encountering issues with the Roku app not working on iOS can be frustrating, but various troubleshooting steps are available to resolve these problems. The steps cover various potential solutions, from updating the app and restarting your iOS device to checking network connections and ensuring the Roku device is connected correctly. If problems persist, contacting Roku’s official support can offer further assistance tailored to specific issues.

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